Privacy Policy — Mara Lite

Effective: November 9, 2026 · Operated by Aaia Innovative Non-voices Outsourcing Services ("we", "us")

Mara Lite is a service that helps local businesses (such as clinics, salons, and other appointment-based businesses) answer customer messages on Facebook Messenger, accept bookings, and send appointment reminders. This policy explains what information we handle and why.

1. Who this covers

This policy covers (a) customers who message a business's Facebook Page that uses Mara Lite, or who book through a Mara Lite booking page, and (b) the staff of those businesses who use the Mara Lite staff dashboard.

2. Information we collect

From customers: your name, your mobile number (if you provide it for a booking), the service and schedule you choose, your Messenger conversation with the business's Page (so the business can read and reply), and a Messenger user identifier assigned by Meta so replies and reminders reach the right conversation.

From businesses and their staff: the business's name, services, prices, opening hours, connected Facebook Page, staff names and contact email addresses used for follow-up prompts.

We do not collect payment card information. Mara Lite does not process payments.

3. How we use it

Only to operate the service: answering common questions, creating and managing bookings, sending the reminders a customer agreed to receive, showing bookings and follow-up tasks to the staff of the business the customer booked with, and keeping records needed for support and safety.

4. Businesses are kept separate

Each business on Mara Lite has its own separate data space. A customer's information is visible only to that customer and to the staff of the business they contacted or booked with — never to other businesses on Mara Lite.

5. Sharing

We do not sell personal information. We share it only with: Meta (Facebook/Messenger), because conversations happen on Messenger; the business you contacted, as described above; and service providers that host our servers, under instructions to use the data only for running Mara Lite. We may disclose information if required by law.

6. Retention

Booking and conversation records are kept while the business uses Mara Lite and for a reasonable period afterwards for records and dispute handling, then deleted or anonymized. You may request earlier deletion at any time (see Section 8).

7. Security

Access to data is limited to authorized staff of the relevant business and to our administrators, using account sign-in and per-business access controls. No system is perfectly secure, but we work to protect the information we handle.

8. Your choices and deletion

You may ask us what information we hold about you, ask for corrections, or ask us to delete it. Follow the steps on our Data Deletion page or email maryannalizavital@gmail.com. We respond within 30 days. The business you booked with may keep records it is legally required to keep.

9. Children

Mara Lite is not directed at children under 13, and bookings should be made by a parent or guardian for minors.

10. Changes and contact

If we change this policy, we will post the new version on this page with a new effective date. Questions: maryannalizavital@gmail.com.