Terms of Service — Mara Lite

Effective: November 9, 2026 · Operated by Aaia Innovative Non-voices Outsourcing Services ("we", "us")

1. What Mara Lite is

Mara Lite is a messaging and booking assistant for appointment-based businesses. It answers common customer questions on a business's Facebook Messenger, helps customers book appointments, sends reminders, and gives the business's staff a dashboard of bookings and follow-up tasks. Mara Lite is a tool: the services booked are provided by the business, not by us.

2. Bookings are between the customer and the business

An appointment made through Mara Lite is an agreement between the customer and the business. Prices, availability, service quality, cancellations, and refunds are the business's responsibility. The business is responsible for keeping its services, prices, and hours in Mara Lite accurate.

3. Acceptable use

Do not use Mara Lite to send spam or unlawful messages, to impersonate another person or business, to book appointments you do not intend to keep in bad faith, or to interfere with the service. Businesses must only message customers in line with Meta's policies and the customers' choices.

4. Automated answers

Some replies are automated. If an automated reply cannot handle a question, it is passed to the business's staff. Automated answers about prices, hours, and availability come from the business's own information; if anything looks wrong, contact the business directly.

5. Availability

We aim to keep Mara Lite running reliably, but the service is provided "as is" and may be interrupted for maintenance or reasons outside our control. We are not liable for missed appointments caused by service interruptions; businesses and customers should confirm important appointments directly.

6. Accounts and access

Businesses are responsible for who they give staff access to, and for keeping their Facebook Page and Mara Lite sign-in credentials secure.

7. Termination

A business may stop using Mara Lite at any time. We may suspend access for misuse of the service or violation of these terms.

8. Changes and contact

We may update these terms; the current version will always be posted on this page with its effective date. Questions: maryannalizavital@gmail.com.